Our Booking Cancellation Policy
Very Important Must Read and Agree To This Policy Before Booking
Due to our Covid-19 cleaning policy the boats will need to be cleaned so please be courteous and respect the policy.
Please arrive 10 minutes prior to your reservation to check in and receive proper instructions and guidelines. If you are late for your Pontoon Boat or Jet Ski Rental Appointment the Equipment must be still returned on time or the overage in time will be taken from the deposit. Please note a 1000.00 security/safety deposit is needed before you leave on a boat or jet ski. When renting a pontoon boat please bring garbage bags for your waste WE USE A PACK IN PACK OUT SYSTEM which means you have to take all of your garbage with you. If our cameras see you depositing your garbage on the ground you will be charged 50 from your security deposit and a possible littering fine!
72 Hour strict Cancellation Policy in effect! Which means no excuses such as family emergency, lightning, tornado, traffic, doctors note COVID etc. You cannot move, change or reschedule your booking after the 72 hour cancellation policy comes into effect. Please check the weather prior to the 72 Hour Cancellation policy and make sure you are satisfied with the weather conditions. No refunds for no shows late arrivals or any excuse. If you book within the 72 hour cancellation policy there will be no refunds or switching the booking. If you wish to cancel before the 72 hour please do it via email (reply to your invoice). You are responsible for booking the right date and time. For Pontoon Boat Rentals Due to the amount of people, Maintenance and scheduling we reserve the right to switch boats if needed for your convenience. We reserve the right to cancel your booking at any time.
No cash value. No Refunds.
Have a great day at West Lake Watersports.